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Definitions:
The Client : The company or individual requesting the services of AR Solutions.
AR Solutions: Primary designer/site owner & employees or affiliates.

General
AR Solutions will carry out work only where an agreement is provided either by email, telephone, mail or fax. AR Solutions will carry out work only for clients who are
18 years of age or above. An 'order' is deemed to be a written or verbal contract between AR Solutions and the client, this includes telephone and email agreements.

Website Design
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, AR Solutions cannot accept responsibility for any losses
incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of AR Solutions until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by AR Solutions remain the copyright of AR Solutions and may only be
commercially reproduced or resold with the permission of AR Solutions.

AR Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the client or used by the client in the future on their website.
We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any coding additions to website briefs provided will be carried out at the discretion of AR Solutions and may carry an additional cost. Where no charge is made by
AR Solutions for such additions, AR Solutions accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for
any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to AR Solutions all materials required to complete the site to the agreed standard and within the
set deadline.

AR Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

AR Solutions will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part
of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

AR Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed
agents.
AR Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided
by its agents.
 

In no event shall AR Solutions be liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the
use or performance of a client website or from any information, products and services provided through client sites, even if this website has been advised of the possibility
of such damages.

•  In the absence of any negligence or other breach of duty by us, your use of our client websites is entirely at your own risk.

•  If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.

•  We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of
   their networks and equipment.


A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms.
There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for
the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project
has been completed to the clients satisfaction and no refunds can be offered.
Database, Application and E-Commerce Development
AR Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products
are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by AR Solutions remain the copyright of AR Solutions and may only be commercially reproduced
or resold with the permission of AR Solutions.

Where applications or sites are developed on servers not recommended by AR Solutions, the client is expected to provide or seek any information,additional software,
support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the
clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by AR Solutions before being made generally available for use.
Where "bugs", errors or other issues are found after the site is live, AR Solutions will endeavor (but is not obliged to) to correct these issues to meet the standards of
function outlined in the brief

Compatibility
AR Solutions will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function
correctly when viewed with the web browsing software Microsoft Internet Explorer and to an acceptable level with Mozilla browsers, such as Firefox. AR Solutions can offer
no guarantees of correct function with all browser software as they constantly change.

Website Hosting
Whilst AR Solutions recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by AR Solutions
cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential
or special loss.

AR Solutions reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web
hosting service we provide for clients should the necessity arise.

Website Optimisation
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites.
The process of optimizing websites itself will bring in more traffic and hits and you will see visits increase to your site naturally. We cannot accept liablility for any change
in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.

We use 'white hat techniques' when optimizing websites and always aim to achieve a top ten ranking for your website within six months of undertaking the optimization
process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any moniesto clients in relation to this type of work.
AR Solutions reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.

Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the AR Solutions policy that any outstanding accounts for work carried out by AR Solutions
or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with AR Solutions.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of
such payments if they are not received when due.
If accounts are not settled or AR Solutions have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will
then pass such cases to the Small Claims Court to pursue payment.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment
through legal procedures, and if necessary court summons.

Your Privacy We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Email Backups We do not and will not perform system backups on any User's E-mail account(s). We shall not be held responsible for any lost E-mail data, email attachments, or any E-mail message contents, regardless of the reasoning for data loss or system causes. Except as otherwise set forth herein, we will not provide historical data, to any party for any reason, regarding any system or Internet activity.

Complaints Procedure Informal procedure

Anyone who experiences a problem with their web service provided by AR Solutions should raise the matter directly using our online contact form to do so, giving
sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

AR Solutions will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or
where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to AR Solutions, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days
and any subsequent remedy implemented with the minimum of delay.